Ebet's Privacy Policy — Your data is our responsibility

01Introduction & Applicability

Ebet (https://ebet.onl) is a trusted online gaming and entertainment platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal information of users across our website, app, and related services.

By accessing or registering on the Ebet platform, you agree to this Privacy Policy. This Policy is part of our Terms & Conditions and should be read together.

02What information we collect

We collect various types of information when you register and use our services on Ebet. The different categories of data are listed below:

03How We Collect Data

Ebet collects your information in the following ways:

• Directly from you: Via registration form, KYC verification, support ticket, or live chat.
• Automatically: Certain information is collected automatically while you use the platform, via cookies, log files, and tracking technologies.
• From Third Parties: Limited data may be received from payment gateways, identity verification services, and fraud prevention partners.
• From Public Sources: Information may be obtained from government databases or public records for identity verification purposes.

04Purpose of Data Use

Ebet uses your information only for specific, legitimate purposes. The key purposes are outlined below:

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and other financial transactions
• Completing the KYC and age verification process
• Detecting and preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving your issues
• Sending personalized offers, bonuses, and promotions (with your consent)
• Improving platform functionality and enhancing the user experience
• Complying with legal obligations and regulatory authority directives
• Monitoring responsible gaming practices and providing support when needed

05Data Sharing & Disclosure Policy

Ebet may share your information with third parties only in the specific circumstances and under the strict conditions outlined below:

• Service Provider: Payment processors, identity verification services, and cybersecurity partners — who may only use your data for contractually agreed purposes.
• Legal requirements: Information may be disclosed in response to a court order, government directive, or valid request from a law enforcement authority.
• Fraud Prevention: Limited information may be shared with authorized agencies to prevent online fraud and money laundering.
• Business Restructuring: In the event of a merger or acquisition, your information may be transferred after prior notice to users.

For any sharing of your information beyond the purposes listed above, we will obtain your explicit consent.

06Cookies & Tracking Technologies

Ebet's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Anonymous data is collected to help us understand how the platform is being used.
• Security Cookies: Helps detect unusual login patterns and fraudulent activity.

07Data Protection Measures

Ebet applies industry-leading security technologies and practices to protect your personal information. Our security infrastructure is described below:

• SSL/TLS encryption: Every data transfer is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Encrypted database: All sensitive data stored on our systems is kept in encrypted form.
• Regular Security Audits: A third-party expert team regularly audits our systems.
• Access controls: Only authorized personnel may access limited data on a need-to-know basis.
• Data Breach Protocol: In the event of a security breach, affected users will be notified within 72 hours.

08Data Retention Period

Ebet does not retain your information longer than necessary. Retention periods for different categories of data are listed below:

• Account information: For legal purposes, during the active account period and for up to 5 years after closure.
• Transaction Records: A minimum of 7 years in accordance with financial regulatory requirements.
• KYC documents: 5 years after verification, or as required by law.
• Gaming History: For up to 2 years after account closure for dispute resolution purposes.
• Marketing Data: Deleted immediately upon withdrawal of consent.

09Your data rights

As an Ebet user, you have certain fundamental rights over your own personal information:

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 business days.

10Children's & Minors' Privacy

Ebet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process personal information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
• If you believe your child has created an account, please notify us immediately.

11Changes to the Privacy Policy

Ebet may update this Privacy Policy from time to time. For significant changes, we will notify you through the following channels:

• A clear notification will be displayed upon logging in to the platform.
• A message will be sent to your registered email or phone number.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

12Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: 24/7 support is available from any page on the platform.
• Response Time: Typically within 7 business days; up to 30 days for complex cases.

We take every complaint and request seriously and are committed to resolving them in a timely manner.